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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Awai

September 24, 2024

5  out of  5
rating by Michelle Awai
"Needed a quote, was without insurance for about a year,they where quick, easy,and very affordable and I must say friendly 😀 😊 thank you Amanda H"
We responded:
"Happy we were able to assist Michelle! Thank you for the 5 star review!"
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Kyle Nunez

August 31, 2024

5  out of  5
rating by Kyle Nunez
"When my family and I moved to Maui, we switched from Geico to State Farm. Paul and his team set us up with Auto and renters. I am so appreciative that Paul had a meeting with me to explain my coverages and what all of the numbers mean to ensure I had adequate coverage because insurance can be confusing. We SAVED money and got BETTER coverage. Not to mention having a dedicated agent on island to help with all of our insurance needs. We always felt like Paul and his team were looking out for me and my family and what we needed, we never felt unnecessary insurances being sold to us. I would HIGHLY recommend doing business with Paul MacDonald, you will feel he has your best interest at heart!"
We responded:
"We're very appreciative of your kind review Kyle, thank you so much!!"
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Steve W

August 27, 2024

5  out of  5
rating by Steve W
"Celeste took care of my insurance needs quickly and professionally."
We responded:
"Aloha & thank you Steve for your review! Celeste is the best :)"
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Melanie Smith

June 19, 2024

5  out of  5
rating by Melanie Smith
"I love working with this State Farm. Great honest people. Helpful and try to make sure you are covered with the best price."
We responded:
"We love working with great honest people like you, Melanie! Thank you for your business!"
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Norberto Sanchez

September 29, 2023

5  out of  5
rating by Norberto Sanchez
"Great service and awesome rates 👏 👌 😀 😎"
We responded:
"Thank you Norberto, we really appreciate your 5 star review!!"
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Colleen Hammer

August 1, 2023

5  out of  5
rating by Colleen Hammer
"Love these folks! I can get almost everything done by phone. Emailed me temporary insurance card for my new vehicle, sending a new drive safe and save button. I bought the car an hour ago and I'm already set up !"
We responded:
"We love you too Colleen!! Thank you for your business & your kind words. We're happy to assist you with your auto insurance needs."
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Jenny Obet

November 21, 2022

5  out of  5
rating by Jenny Obet
"Aloha"
We responded:
"Thank you kindly for the 5-star review Jenny :)"
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Cameron Kotter

November 17, 2022

5  out of  5
rating by Cameron Kotter
"I was having a difficult time getting my converted bus motor home insured. I went to the State Farm office in Kahului and they were a huge help! My agent was Amanda and she answered all my questions and was very polite. She made sure to include me with what was happening every step of the way. She handled everything quickly and professionally. Great experience!! If you need a converted bus insured, make sure to try State Farm!"
We responded:
"Happy to hear Amanda took great care of you Cameron, thank you for your business!"
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Justin Allen

October 13, 2022

5  out of  5
rating by Justin Allen
"Paul's team is always responsive and ready to help."
We responded:
"Thank you for the 5 star review Justin!!"
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Tiare Wallwork

October 12, 2022

5  out of  5
rating by Tiare Wallwork
"Paul MacDonald was very helpful and professional. He was a great communicator and has a nice sense of style."
We responded:
"Thank you Tiare, we appreciate your business!!"
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dawn doyal

October 12, 2022

5  out of  5
rating by dawn doyal
"Great service! Paul MacDonald was professional and informative. Has a nice smile too😊"
We responded:
"Thanks for the 5 star review Dawn!!"
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Sammy Bennett

February 11, 2022

4  out of  5
rating by Sammy Bennett
"State Farm has been our insurance company for 20+ years."
We responded:
"We really appreciate your business Sammy, thank you!!"
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Suzanne Bolduc

January 5, 2022

5  out of  5
rating by Suzanne Bolduc
"Amanda Herrera was most helpful and patient in explaining my options. Great value on my policy and I will have confidence in any future transactions with her. The Paul Macdonald insurance agency on Maui is lucky to have such great representation. The only negative first impression was the phone receptionist. She rushed her communications, interrupted me several times, and her accent was very hard to understand."
We responded:
"We are very lucky to have Amanda, she's awesome!! Thanks for your review Suzanne!"
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Merari Cano

December 15, 2021

5  out of  5
rating by Merari Cano
"Paul MacDonald and his staff is very nice and friendly. I really enjoyed all of the information that was explained to me about my policy. I have recently transferred all of my insured vehicles to State Farm. I help my husband run an auto body shop and we deal with a lot of collision claims, and State Farm is the only insurance that I have experienced working with that is very helpful, fast on the turn around process of a claim and they deliver excellent services! I have seen how other insurance companies don't pay their insures fast enough, or they don't pay for genuine parts to be replaced on their insures vehicle. The one insurance I see deliver their insures for what they are paying for is State Farm and because of this I left my old insurance of 15 years and decided to switch to State Farm. Mahalo, Paul and staff for you assistance and information and knowledge you have provided for me."
We responded:
"Aloha Merari, was great meeting with you today! Thank you for your business & the opportunity to assist with your insurance needs. We are grateful for your insightful review!!"
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Michele Carson

December 12, 2021

5  out of  5
rating by Michele Carson
"I had to make changes to my policy. I metThe owner Paul MacDonald. He was personable, genuine and friendly. He went over my policy WITHOUT Pressure or Judgement . He was very informative and kind. Paul gave me the information so that I could make my own decisions about what changes would work for me at this time. I decided what changes I wanted to make based on his through review of my policy. Then I saw another agent that implemented the changes. My experience was a very good one since everyone in the office was friendly. I had a really good experience. I would recommend Paul MacDonald and his Wonderful staff in his State Farm in Kahului!"
We responded:
"Really enjoyed meeting & speaking with you Michele! Thank you for your kind words, we really appreciate you taking the time to write this amazing review!"
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Lynne Schmitz

December 7, 2021

5  out of  5
rating by Lynne Schmitz
"Amanda was very helpful"
We responded:
"Glad to hear Amanda took great care of you Lynne--thank you for your review!"
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alyssa #!!

November 6, 2021

5  out of  5
rating by alyssa #!!
"the service was super nice and educational! learned a lot and the environment was super comforting! i didn’t even come in for myself, i came in for my best friend to accompany her to pay her insurance but ended up getting information on insurance and felt very welcoming! paul is an amazing agent and the business itself was amazing other coworkers were great and sweet as well! thank you"
We responded:
"What a great compliment Alyssa, thank you!! Really appreciate your kind review :)"
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Kelly-Jo Molina

November 6, 2021

5  out of  5
rating by Kelly-Jo Molina
"paul was freaking great explaining the insurance policies!! his whole office is very lively and everything said was very informative!! i bought my 2 best friends into my appointment and he included them in the whole conversation it felt very comfortable, safe environment❤️❤️ paul is the homie THANKS PAUL AND HIS WHOLE STAFF I APPRECIATE IT!!"
We responded:
"Really fun meeting you & your crew Kelly!! Many thanks for this awesome review!!"
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Kimberly Ribucan

October 21, 2021

5  out of  5
rating by Kimberly Ribucan
"I love State Farm and Paul MacDonald's office. The staff there is always professional and they respond directly to both calls and emails. I also love that you can call and speak to a person and not a computer!"
We responded:
"Thanks Kim, we love you all too!! We appreciate this amazing review :)"
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Don Jr. Homan

October 15, 2021

5  out of  5
rating by Don Jr. Homan
"Great people and friendly, helpful service. Mahalo for everything."
We responded:
"You're welcome Don! We really appreciate your kind words--thank you!!"
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christopher tallant

October 14, 2021

5  out of  5
rating by christopher tallant
"Paul has been awesome to work with!!He is very informative and gives great advice on insurance.Paul and his office staff have been great at answering any questions I have about auto, home or life insurance.They are easy to communicate with and very responsive.I look forward to working with Paul in the years to come.My only regret-NOT SWITCHING TO STATE FARM SOONER !"
We responded:
"Thank you so much Chris!! We really appreciate working with great people like you!!"
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Janell Correa

October 9, 2021

5  out of  5
rating by Janell Correa
"Paul MacDonald was wonderful to work with. He was very easy to talk to and helped our family secure life insurance that really will help our family move forward, staying safe and secure in such uncertain times. Paul went above and beyond to assure that we got what we needed and what worked for our family. At one point, we got declined on one of our applications and Paul worked very hard to help us get additional documentations and a second review done at which time we were able to secure our insurance policy. We highly recommend Paul for all of your insurance needs as he is kind, compassionate about his work and will assure your specific insurance needs are met. We look forward to working with Paul in the future for all of our insurance needs."
We responded:
"Thank you Janell for your kind review! We are so blessed to work with wonderful families like yours :)"
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Melissa Santiago

October 6, 2021

5  out of  5
rating by Melissa Santiago
"This office is willing to go above and beyond a professional business level to make you truly feel like a cared for friend, even family. Genuinely loving people with beautiful smiles and helpful mindsets is how you will be treated on every matter."
We responded:
"You are too kind Melissa! Thank you--we are very grateful for your heartfelt review!"
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Sophie Johnston

October 5, 2021

5  out of  5
rating by Sophie Johnston
"Honestly, so SOO impressed with my experience working with them. I couldn’t have asked for a better insurance company. Super friendly staff. Also very responsive. Oh yes, most importantly great insurance with a great price to top it off! Thank you guys for everything!"
We responded:
"You're welcome Sophie--thanks for the awesome review!!"
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Teresa Madrigal

September 17, 2021

5  out of  5
rating by Teresa Madrigal
"Everyone there is very friendly and very helpful it's a pleasure doing business with people that are understanding to your needs thank you so much to their team I can't express how much I appreciate their help and expertise"
We responded:
"Thank you kindly Teresa, it's been our pleasure to work with you!"